Newvistas Reply to on 6 June 2013
|Bought to replace the George Foreman which had seen good service for a number of years and finally expired. Read the excellent reviews before buying the product which we have now had for about a month. We have not been disappointed because it:
Seems well put together
Takes up less space than the George
Dials are uncomplicated and simple to use (no electronics to go wrong, reminiscent of our Dualit toaster)
Heats up fairly quickly
The floating hinge works great with various thicknesses
Has a choice of plate surfaces as both plates are reversible and easy to take on and off when cold!
Can be used closed for paninis, toasted sandwiches, burgers, chops, steaks, vegetables, etc
Can also be used open (doubling the cooking surface area) for pancakes, eggs, barbecues, etc (not tried it open yet)
Is easy to clean with the removable plates (we leave them about an hour and wash in soapy water, no scrubbing)
The integral drip tray which slides out for emptying/cleaning means you don't forget to put it under the front as sometimes happened with the George, but conversely you do need to remember to empty it too because its out of sight!
Has a five year warranty
For a more detailed report on this product, read the other reviews.
So far, we wouldn't be without it.
Update 4 July 2013: Had to return the machine as the letters were coming off the dials, that was on the 10 June. It was 2 to 3 days outside the Amazon return period so called Cuisinart who got us to send it back using Collect Plus at their expense and within about 7 days had a brand new machine which arrived on the 21 June. Great, the machine is very good and don't want to be without it. However after only using it twice noticed that the letters are coming off the right hand dial again (last time it was all three predominately across the top of the dials where the clean up cloth goes over them!). Will be on the phone to Cuisinart today and will report back again soon. Still insist that the machine is great at what it does and it does it well, but this issue obviously needs sorting.
Update 11 August 2013: Machine was again returned to Cuisinart at their expense after a phone call. This will be the second machine that we have had to return with the lettering coming off the dials; some what of an embarrassment to Cuisinart! Customer service was fine about it and the lady involved said that she would make sure the replacement came from a new batch to avoid a repeat problem. Also good to note that after each return was received by them someone always contacted us by phone to confirm what was happening about the problem. From a customer point of view that has to be good thing. Brand new replacement machine was received on the 12 July, has been in regular use and there has been no reoccurrence of the lettering on the dials coming off. Even with the problems of the lettering coming off the dials, which has to be down to a manufacturing issue, the machine is simply great at what it does and it does it well. And remember it does come with a 5 year manufacturers warranty and first class customer service, so we would still say "what is not to like?".